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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Joanna Jensen, Founder and Chairman of the UK’s number one baby and children’s toiletry brand, Childs Farm.

Watch Jo and Joanna discuss insights about the importance of having the right research backing up the talks to retailers and boards, juggling parental and business duties, motivating the team and being thankful. ?

The Institute of Customer Service

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