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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Gareth Turpin, Chief Marketing Officer at Virgin Media O2.

Listen to Jo and Gareth discuss insights on navigating communication around merging companies; deciding on the outcomes of services delivered; well-being and employee engagement initiatives, including free lunch for new starters in one of the call centers,  amongst other topics here ?

The Institute of Customer Service

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