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In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Pat McDonagh, CEO of Clarity Business Travel.

Listen to Jo and Pat discuss the impact of the pandemic, the importance of putting the customer at the forefront, and striking the right balance between human & AI amongst other key topics:

See all upcoming Head to Head Interviews

The Institute of Customer Service

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