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In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joā€™s recent guest was Liz Fairburn, Customer Experience Director at the Department for Work and Pensions.

Listen to Jo and Liz discuss the power of digital with a human touch, resilience and positive change in leadership amongst other key topics:

See all upcoming Head to Head Interviews

The Institute of Customer Service

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