Building a future of AI in service requires long-term thinking
November 8, 2024Talk of the UK economy came to an initial halt this week as the world watched for confirmation of the...
Head to Head with Anne Clarke (Waitrose & Partners)
November 6, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Reflecting on the Budget and road ahead for the Service Nation
November 1, 2024There has already been much commentary on this week’s Budget, which was a defining milestone for the new government in...
Head to Head with Louise Locke (Information Commissioner’s Office)
October 30, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Politics.co.uk Opinion Piece: How can government and regulators prioritise growth? Focus on customer service
October 29, 2024CEO Jo Causon penned an opinion piece for politics.co.uk, discussing what government and regulators can do to promote and prioritise...
A long-term view in the face of short-term uncertainty
October 28, 2024As we enter the closing months of the year, we hopefully are doing so on a stronger footing, owing to...
Effective approaches to regulation can raise customer service standards and boost growth
October 25, 2024One of the conundrums that we are faced with today is how to protect customers’ interests and boost the quality...
Service and growth go hand in hand
October 18, 2024Following our call for optimism this time last week, it was good to hear the more positive ‘mood music’ following...
A time for optimism: the importance of service leadership for a return to growth
October 11, 2024As National Customer Service Week draws to a close, I hope you have all found some time to reflect with...
Recording of our NCSW Webinar Top Tips on Writing Winning Awards Entries
October 11, 2024To conclude a successful National Customer Service Week, we held an insightful session on top tips for crafting winning awards...
Jo Causon interviewed on BBC’s You and Yours discussing the cost of poor service to UK retailers
October 9, 2024As part of our National Customer Service Week celebrations, CEO Jo Causon appeared on BBC Radio 4’s You and Yours...
Rediscovering our roots as a service nation
September 27, 2024Prime Minister Sir Keir Starmer’s project of national renewal, coined at this week’s Labour Party Conference, made me reflect further on...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.