First Direct tops UK Customer Satisfaction Index
The company saw off competition from John Lewis and M&S Bank
Poundland product sparks criticism
The Valentine’s Day Gift of Nothing has been slammed by environmental campaigners
“No-deal” Brexit could see airline passengers lose out
Airlines have been criticised for withholding information regarding flight cancellations
High street banks in drive to attract new customers
Competition has led to high street banks offering increasingly generous incentives to attract prospective customers
Just Eat in the firing line over allergens and hygiene
Restaurants listed on the platform have been providing incorrect allergens information ā¬ā while over 100 have hygiene ratings of zero
Greggs vegan sausage roll proves to be a hit
The level of demand has seen the product sell out in 950 stores
Discount supermarkets report growth over festive period
The likes of Aldi and Lidl recorded significant sales increases in the 12 weeks preceding January
Cheap National Express tickets ease rail fare pain
Over three million coach tickets are available to customers
Starling to review data policy after complaint
A customer complained that his passport details were shared with him on a URL
Christmas cheer for Next
Online sales during the period provide a boost for the retailer
Millions would suffer in a cashless society
A report has highlighted the risks of a society where bank notes and coins are no longer used
We can boost UK productivity if we put service at the heart of organisational purpose
The productivity debate has significantly risen up the political and business agenda. There are different views on what drives productivity, but understanding it is vital to improving living standards and achieving sustainable economic growth.
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
