Proposed reforms to railways ticketing system
Customers stand to benefit from overhaul of train ticketing system
Customers suffer after Flybmi goes bust
Collapse of the airline leaves some customers out of pocket and in limbo
Banks hit by increased customer complaints
The rate at which the Ombudsman has found in favour of customers has doubled in a year
TransPennine Express first UK train company to adopt WhatsApp
Passengers now have additional customer service channel through which to communicate
No change in tourism customer satisfaction
The sector’s score remains above the UK all-sector average
Which? urges overhaul of consumer rights systems
The consumer group is advocating widespread change in order to protect the rights of UK customers
Saga in hot water over axed credit card
The over-50s insurance group is scrapping its popular platinum credit card on the eve of Brexit
Retail (non-food) sector stays top of latest UKCSI
The sector remains the strongest in the UK for customer satisfaction
Retail (food) sector remains second for customer satisfaction, despite fall
Iceland topped the UKCSI for the sector with a score of 83.2
Starbucks launches delivery service in London
Starbucks Delivers will allow customers to order drinks to their door
Lloyds Bank to offer 100% mortgages to first time-buyers
Lend a Hand’ deal caters towards cash-strapped millennials who are struggling to get on the property ladder
We have to get back to the top of our game in driving the service agenda
We’re already nearly a month into 2019, but it feels like a New Year has not brought much that’s new -only an intensification of a number of challenges!
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
