Starbucks launches delivery service in London
Starbucks Delivers will allow customers to order drinks to their door
Lloyds Bank to offer 100% mortgages to first time-buyers
Lend a Hand’ deal caters towards cash-strapped millennials who are struggling to get on the property ladder
We have to get back to the top of our game in driving the service agenda
We’re already nearly a month into 2019, but it feels like a New Year has not brought much that’s new -only an intensification of a number of challenges!
Poundland product sparks criticism
The Valentine’s Day Gift of Nothing has been slammed by environmental campaigners
First Direct tops UK Customer Satisfaction Index
The company saw off competition from John Lewis and M&S Bank
“No-deal” Brexit could see airline passengers lose out
Airlines have been criticised for withholding information regarding flight cancellations
High street banks in drive to attract new customers
Competition has led to high street banks offering increasingly generous incentives to attract prospective customers
Just Eat in the firing line over allergens and hygiene
Restaurants listed on the platform have been providing incorrect allergens information ā¬ā while over 100 have hygiene ratings of zero
Greggs vegan sausage roll proves to be a hit
The level of demand has seen the product sell out in 950 stores
Discount supermarkets report growth over festive period
The likes of Aldi and Lidl recorded significant sales increases in the 12 weeks preceding January
Cheap National Express tickets ease rail fare pain
Over three million coach tickets are available to customers
Starling to review data policy after complaint
A customer complained that his passport details were shared with him on a URL
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
