Customer satisfaction with automotive sector stays above average
A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average
Metro Bank users conned out of thousands by sophisticated scam
The bank has refused to provide full refunds, citing ‘grossly negligent’ customer behaviour
Retail consumers remain cautious
A ‘no-splurge’ mindset is prevailing among shoppers
Blow for TSB savers
The bank is slashing interest rates for Classic Plus Current Account holders to 3% from July
ScotRail commits to improvement plan
Ā£18 million plan aims to improve services for customers
Customer satisfaction with the utilities sector remains low
The sector is ranked twelfth out of 13 in the latest UKCSI
EasyJet reports weak advance sales
Airline says Brexit uncertainty is affecting customer demand for tickets
Seeing service with a fresh pair of eyes
Sometimes it’s really important to step out of your normal circle of activities and see things from a new perspective.
Automatic compensation for broadband customers
Five broadband and landline providers will now compensate customers automatically when services fall short
UK watchdogs need to do more to protect consumers
National Audit Office says that regulators need to prove that they are protecting customers properly
Shell Energy offers 710,000 UK homes 100% renewable electricity
Oil giant takes on ‘big six’ suppliers
Next customers to benefit from tariffs savings
The retailer will cut prices in the event of a no-deal Brexit
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
