UK watchdogs need to do more to protect consumers
National Audit Office says that regulators need to prove that they are protecting customers properly
Shell Energy offers 710,000 UK homes 100% renewable electricity
Oil giant takes on ‘big six’ suppliers
Next customers to benefit from tariffs savings
The retailer will cut prices in the event of a no-deal Brexit
Eurostar customers warned not to travel
Delays caused by French customs officers holding industrial action
Consumers stockpile food in preparation for no-deal
Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
February footfall among retail shoppers falls again
The number of consumers visiting retail stores fell by 2% year on year
NatWest trials fingerprint debit cards
The new contactless card enables a spend of over Ā£30
Celebrating award-winning customer service
The 2019 Customer Satisfaction Awards recognised 16 organisations and individuals from the public, private and voluntary sectors
Virgin mobile consumers hit by price hikes
250,000 customers will be affected from April
We need to rewrite the psychological contract between employers and employees
Finding and retaining the right people has become an urgent priority for most of us running businesses if they are to be fit and prepared for the new uncertain world in which we are operating.
Supermarkets misleading customers over healthy food
A BBC investigation has found that supermarkets aren’t playing fair when it comes to the marketing of certain products
Transport sector hits rock bottom for customer satisfaction
The sector’s UKCSI score of 71.8 is its lowest since July 2009
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
