Customers remain satisfied with the leisure sector
Leisure is the fourth highest rated sector for customer service in the UK
Passengers could be weighed before flights
The installation of pressure pads would allow airlines to better account for fuel usage
Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfaction
In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon the fact that we have expanded the Index to include three new measures that give a richer picture of how organisations are performing.
Customer satisfaction with automotive sector stays above average
A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average
Metro Bank users conned out of thousands by sophisticated scam
The bank has refused to provide full refunds, citing ‘grossly negligent’ customer behaviour
Retail consumers remain cautious
A ‘no-splurge’ mindset is prevailing among shoppers
Blow for TSB savers
The bank is slashing interest rates for Classic Plus Current Account holders to 3% from July
ScotRail commits to improvement plan
Ā£18 million plan aims to improve services for customers
Customer satisfaction with the utilities sector remains low
The sector is ranked twelfth out of 13 in the latest UKCSI
EasyJet reports weak advance sales
Airline says Brexit uncertainty is affecting customer demand for tickets
Automatic compensation for broadband customers
Five broadband and landline providers will now compensate customers automatically when services fall short
Seeing service with a fresh pair of eyes
Sometimes it’s really important to step out of your normal circle of activities and see things from a new perspective.
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
