EasyJet reports weak advance sales
Airline says Brexit uncertainty is affecting customer demand for tickets
Automatic compensation for broadband customers
Five broadband and landline providers will now compensate customers automatically when services fall short
Seeing service with a fresh pair of eyes
Sometimes it’s really important to step out of your normal circle of activities and see things from a new perspective.
UK watchdogs need to do more to protect consumers
National Audit Office says that regulators need to prove that they are protecting customers properly
Shell Energy offers 710,000 UK homes 100% renewable electricity
Oil giant takes on ‘big six’ suppliers
Next customers to benefit from tariffs savings
The retailer will cut prices in the event of a no-deal Brexit
Eurostar customers warned not to travel
Delays caused by French customs officers holding industrial action
Consumers stockpile food in preparation for no-deal
Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
February footfall among retail shoppers falls again
The number of consumers visiting retail stores fell by 2% year on year
NatWest trials fingerprint debit cards
The new contactless card enables a spend of over Ā£30
Celebrating award-winning customer service
The 2019 Customer Satisfaction Awards recognised 16 organisations and individuals from the public, private and voluntary sectors
Virgin mobile consumers hit by price hikes
250,000 customers will be affected from April
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
