Broadband, phone and pay TV firms must tell customers about cheaper deals
A new watchdog ruling aims to tackle ‘loyalty penalty’
Consumers wary of depositing large sums with challenger banks
A survey indicates that 47% of digital-only customers keep less than Ā£1,000 in their accounts
Technology is driving exciting customer opportunities – but trust is still the key
We have recently published an important piece of research that looks at the extent to which organisations are managing to create omnichannel environments for their customers and how successful they are being in delivering more personalised experiences.
CityAM: GDPR is one year old, but has it helped business or eroded trust?
We released a report which revealed that 64 per cent of the country cannot name a single organisation that they…
New railway timetable launched following torrid year
Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways
Customer satisfaction with the telecommunications and media sector still low
Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
Metro Bank says customers ‘money safe’ after WhatsApp rumour
Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money
Philip Morris ignites anger with life insurance discount
The cigarette giant may be putting profits above the health of its customers according to health experts
Insurance sector sees increase in customer satisfaction
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
Football blunder sees Zavvi score an own goal
Online retailer apologises after customers mistakenly told they had won a VIP trip to Champions League Final
Sainsburys and Asda merger blocked
Deal blocked by UK’s competition watchdog over fears it would raise prices for consumers
Bank fraud victims in line for fairer treatment
A new code of conduct will help customers who have been scammed
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
