Mobile customers can switch providers with one text
New Ofcom rules will make it quicker and easier for customers to change network
Mobile banking will overtake branch visits within two years
New research suggests branch visits will continue to fall in the face of app-based banking
Customers see saving rates fall
TSB joins Halifax, Nationwide and Yorkshire Building Society in cut announcement
EE hit with fine after texting customers without consent
ICO imposes penalty after ruling that company disregarded direct marketing rules
Customer satisfaction remains high with banks and building societies sector
The sector is the third highest rated for customer satisfaction
Facebook announces launch of cryptocurrency
Customers will be able to use currency through Facebook apps and more
Firms that overcharge loyal customers could face instant fines
Providers that exploit loyal customers are in the firing line in the face of new government proposals
State pension projection blunder affects 360,000 people
Error could mean people have planned retirement funds with inaccurate information
Customers steering clear of high street due to Brexit uncertainty
Footfall at UK stores falls to its lowest point since January 2013
Services sector remains below average for customer satisfaction
Latest UKCSI indicates more customers than ever have experienced problems with organisations in the sector
Customers overcharged by Ā£24 billion
Citizens Advice calls for consumer compensation following overcharge findings
HMRC cracks down on imitation fraud
Tax authority introduces controls to better protect tax-payers against spoofing crime
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
