The Evening Standard: Customer satisfaction at lowest level since 2010 ā report
The Evening Standard reports on our latest UKCSI July 2024 results, which warn that persistent low levels of satisfaction had…
This is Money: Which companies have the best customer service? Survey shows top 10… but most firms are below par
The Daily Mail’s This is Money covers our latest UKCSI results, showing that customer satisfaction levels are at their lowest…
Looking ahead ā driving change for a stronger UK
A new Labour Government was confirmed in the early hours of this morning, with Cabinet appointments being made throughout the…
An opportunity to rebuild trust and kickstart growth
Itās an extraordinary fact that around half of the worldās population is taking part in an election of some form…
An AI service concept straight out of a dystopian novel
Regular readers will be well aware that the deployment of new technology, including AI, has been a recurring theme for…
On accountability: Putting customer service at the heart of boardroom strategy
Navigating change ā whether social, economic, or political ā has been a constant theme for business leaders for many years,…
Management Today: Why CEOs should care about customer service
In an opinion piece for Management Today, our CEO Jo Causon discusses the pressing need for UK business leaders to…
LBC Opinion: Don’t lose sight of the customer this election: put customer service at the heart of UK’s economic growth agenda
Our CEO, Jo Causon, penned an opinion piece for LBC, discussing the service agenda in the context of the 2024…
Driving growth through service leadership
Leadership is clearly an essential part of any organisationās success ā and there is no shortage of literature on the…
Financial Times Opinion: If staff donāt want to work any more, leaders should step up
Our CEO, Jo Causon, was interviewed for an opinion piece in the Financial Times, discussing how leaders need to…
Service in regulated sectors: driving an enhanced customer experience through collaboration
WithĀ the first of many General Election leadership election debatesĀ airing on Tuesday, Iām sure there will be a great deal to…
Encouraging better reporting of abuse to protect our essential service workers
Iām sure the potential outcome of the upcoming General Election will remain front of mind for many of you right…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
