Customer satisfaction with retail (non-food) sector falls, but remains high
The sector is the highest rated for customer satisfaction, but it recorded its lowest score since July 2011
NatWest launches new digital bank
The app-based BĆĀ³ bank will provide users with a number of innovative features
Morrisons loyalty points go missing
Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in the UK
Customer satisfaction with automotive sector sees slight fall
Although the sector scored 0.5 points less than a year previously, it remains slightly above the UK average for customer satisfaction
Own-brand Waitrose champagne named best for value
The Waitrose Brut NV was rated as the most affordable Best Buy option by a panel of Which? experts
Customer satisfaction with the utilities sector remains low
The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSI
SWR strike set to cause Christmas chaos
The planned strike for much of December will lead to travel upheaval for passengers
NatWest to axe paper statements
Customers will still have the option of receiving paper statements if they wish to
We need to put community at the heart of the High Street to give it a new future
We hosted a roundtable discussion in which a number of major players with significant high street presences debated ways in which the future of physical shopping hubs āparticularly in small and medium sized towns” can be revitalised.
Transport sector remains rock bottom for customer satisfaction
A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below the UK all-sector average
Whirlpool under fire again for faulty dryers
An investigation has found that the organisation tried to ‘silence’ affected customers and was slow to correct the problem
Gatwick trial aims to improve boarding times
The trial is seeking to improve the customer experience and reduce delays
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
