New year sees rise in railway fares
Commuters faced with fare increases, despite a year of disruption
Millions affected by IT banking failure
Lloyds Banking Group customers were unable to access their accounts on New Year’s Day
Banks and building societies sees drop in customer satisfaction
Sector sees first fall since 2016 but remains above UK average
Bedfordshire residents left without water
Faulty valve leaves customers high and dry
Consumers warned over fire hazard Christmas tree lights bought online
The majority of products bought online failed compliance checks
Customer satisfaction with tourism sector remains high
Satisfaction has fallen slightly according to the latest UKCSI, but the sector is still ranked second out of 13
UK’s worst street for broadband speed 800 times slower than the fastest
In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
The service opportunity in 2020
Here are our predictions of key trends for 2020 from a service perspective.
Plum users complain about withdrawal issues
The money management app has apologised to customers after deposits and withdrawals were delayed
Customers remain happy with the leisure sector
The sector is the fourth highest rated for customer service in the UK
HSBC and Santander ordered to refund customers for overdraft charges
The banks failed to warn some customers that they had fallen into the red and were liable for penalty fees
SWR strike to cause misery for commuters
The 27-day strike will cause chaos for passengers throughout December
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
