Customers remain happy with the leisure sector
The sector is the fourth highest rated for customer service in the UK
HSBC and Santander ordered to refund customers for overdraft charges
The banks failed to warn some customers that they had fallen into the red and were liable for penalty fees
SWR strike to cause misery for commuters
The 27-day strike will cause chaos for passengers throughout December
NatWest launches new digital bank
The app-based Bó bank will provide users with a number of innovative features
Customer satisfaction with retail (non-food) sector falls, but remains high
The sector is the highest rated for customer satisfaction, but it recorded its lowest score since July 2011
Morrisons loyalty points go missing
Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in the UK
Own-brand Waitrose champagne named best for value
The Waitrose Brut NV was rated as the most affordable Best Buy option by a panel of Which? experts
Customer satisfaction with automotive sector sees slight fall
Although the sector scored 0.5 points less than a year previously, it remains slightly above the UK average for customer satisfaction
Customer satisfaction with the utilities sector remains low
The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSI
NatWest to axe paper statements
Customers will still have the option of receiving paper statements if they wish to
SWR strike set to cause Christmas chaos
The planned strike for much of December will lead to travel upheaval for passengers
We need to put community at the heart of the High Street to give it a new future
We hosted a roundtable discussion in which a number of major players with significant high street presences debated ways in which the future of physical shopping hubs “particularly in small and medium sized towns” can be revitalised.
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
