Yahoo mail crash affects email users
The problems on 14 January affected Yahoo Mail users, as well as some customers with BT and Sky email addresses
Burger King grilled over new plant-based burger
The fast food outlet’s Rebel Whopper burger isn’t suitable for vegetarians or vegans
Confusion reigns over Travelex ransom demands
The foreign exchange company has been hit by a ransomware attack that claims to have stolen customer data
New year sees rise in railway fares
Commuters faced with fare increases, despite a year of disruption
Millions affected by IT banking failure
Lloyds Banking Group customers were unable to access their accounts on New Year’s Day
Banks and building societies sees drop in customer satisfaction
Sector sees first fall since 2016 but remains above UK average
Bedfordshire residents left without water
Faulty valve leaves customers high and dry
Consumers warned over fire hazard Christmas tree lights bought online
The majority of products bought online failed compliance checks
Customer satisfaction with tourism sector remains high
Satisfaction has fallen slightly according to the latest UKCSI, but the sector is still ranked second out of 13
UK’s worst street for broadband speed 800 times slower than the fastest
In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
Plum users complain about withdrawal issues
The money management app has apologised to customers after deposits and withdrawals were delayed
The service opportunity in 2020
Here are our predictions of key trends for 2020 from a service perspective.
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
