Tough short-term decisions must not be at the expense of long-term performance and productivity
As lockdown measures begin to ease, leaders are facing the fresh challenge of when and how to bring their workforce back into the business.
Tops tips: Developing a culture of agility and innovation
The Covid-19 crisis has tested organisationsā agility, flexibility and innovation as never before: some organisations have planned and adapted better…
Webinar: Head to Head with Leigh Tavaziva (Centrica)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās guest…
Unlocking service productivity to fuel economic recovery
As lockdown measures begin to ease, leaders are facing the fresh challenge of when and how to bring their workforce back into the business.
Engaging your workforce to rebuild our economy
As lockdown measures begin to ease, leaders are facing the fresh challenge of when and how to bring their workforce back into the business.
Webinar: Head to Head with Giles Hawke (Cosmos)
Watch Jo and Giles discuss the future of the travel sector and the on going implications of the Covid-19 crisis as we slowly emerge from lockdown
Top tips on preparing for the next phase of the Covid-19 crisis ā operational considerations
In every organisation, there will be a spectrum of opinions on returning to the workplace. While many will be keen to see colleagues again and re-establish a more ānormalā way of working, others will be anxious, have specific needs to consider or simply be looking for clear information and signposting.
Top tips on Improving Service Productivity
In the context of the financial and operational challenges emerging from the Covid-19 crisis, improving productivity has a renewed urgency: it could make the difference between business survival or failure.
Innovation is the key to servicing customers in the new world
As the saying goes, necessity is the mother of invention ā and as businesses continue to face the enormous challenges brought about by the Coronavirus pandemic, this has never felt more relevant.
Webinar: Head to Head with Jo Moran (Marks & Spencer)
Watch Jo Causon interview Jo Moran, Head of Transformation at Marks & Spencer
The world is changing: businesses have an opportunity to rebuild a better future
We should recognise that the crisis also brings with it a unique opportunity to re-set and restructure our organisations in a way that meets a wider set of objectives to purely the financial ones.
Webinar: Head to Head with Paul Harris (Curo)
Watch Jo Causon interview Paul Harris, Executive Director of Customer Experience at Curo, a housing association in the South West of England
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
