We have a real opportunity to re-shape our future – let’s not waste it
By Jo Causon, CEO, The Institute of Customer Service It is hard to believe we are approaching a full year…
Webinar: Head to Head with Eric Leenders (UK Finance)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Webinar: Head to Head with Steve Holliday (Cityfibre, Zenobe and Energy Institute)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
As customer satisfaction continues to decline, we must make service a boardroom priority
There is no doubt we are navigating one of the most challenging periods in our living history. The events of…
Customer satisfaction with retailers at lowest level since 2015
“In the face of ongoing uncertainty and shifting customer needs, this is an urgent wake-up call for all sectors, in…
Webinar: Head to Head with Angela Lockwood (North Star Housing Group Ltd)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
We need our frontline workers now more than ever – let’s treat them with respect
By Jo Causon, CEO, The Institute of Customer Service As we navigate yet another national lockdown, the vital role of…
Jo Causon on Ian King Show (Sky News)
Watch Jo discuss with Ian King the findings from the latest iteration of our UK Customer Satisfaction Index (UKCSI), revealing…
Webinar: Head to Head with Liv Garfield (Severn Trent)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
As the Green Agenda becomes mainstream, organisations must take notice
By Jo Causon, CEO, The Institute of Customer Service As we enter the new year, environmental and sustainability concerns have…
With the green agenda taking root, there is an opportunity for organisations to show leadership
By Jo Causon, CEO, The Institute of Customer Service Despite the obvious challenges that we still all face, there are…
Webinar: Head to Head with Amanda Jones (Post Office)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
