Time to move forward and build for the future
By Jo Causon, CEO, The Institute of Customer Service It certainly feels that we are at an interesting juncture right…
Webinar: Head to Head with Dr Peter Carter OBE
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās guest…
Our āService with Respectā campaign on BBC 4’s You and Yours
Listen to Jo discuss why we are calling on the Government for a change to the law to protect customer…
Webinar: Head to Head with David MacLeod OBE (Engage for Success)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās guest…
Webinar: Head to Head with Sian Fisher (Chartered Insurance Institute)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās guest…
Our Service with Respect campaign on BBC Cornwall
Listen to our Marketing and Communications Director, David Dagger, discuss the increase in hostility towards front-line staff and our Service…
We cannot afford to rest on our laurels when it comes to service
By Jo Causon, CEO, The Institute of Customer Service There is no escaping that the Covid-19 pandemic has dealt a…
Webinar: Head to Head with Trafford Wilson (The Guinness Partnership)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās guest…
Balance clear direction with agility to navigate uncertainty
By Jo Causon, CEO, The Institute of Customer Service The Covid-19 pandemic, and the resultant economic turmoil, have put an…
Making the case for customer service in your organisation
The weight of evidence about the impact of customer satisfaction and employee engagement on financial performance, trust, reputation and productivity…
How to define and measure the return on investment of customer service
At a time of acute financial challenge, organisations need to make savings and think hard before making any new investment…
Let’s think creatively about our high streets
It has been over a month since non-essential outlets across the country were finally allowed to open their doors. Yet,…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
