This crisis presents an opportunity to revitalise our local town centres
By Jo Causon, CEO, The Institute of Customer Service Over six months on, the impact of the Coronavirus pandemic continues…
Staying agile in the face of ongoing restrictions
By Jo Causon, CEO, The Institute of Customer Service As schools reopen and an increasing number of people return to…
Your Homes Newcastle: a collection of inspirational stories
In the last few months, we have been inviting our members and wider network to share examples of great and…
Reimagining service in a post-COVID world
By Jo Causon, CEO, The Institute of Customer Service Six months on from the start of the Coronavirus crisis, it…
Inspirational story – Aster Group: Befriending service alleviates isolation for customers
In the last few months, we have been inviting our members and wider network to share examples of great and…
Boots UK: a collection of inspirational stories
In the last few months, we have been inviting our members and wider network to share examples of great and…
Webinar: Head to Head with Alison Jaap (first direct)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Leaders must balance business with human need in return-to-work plans
By Jo Causon, CEO, The Institute of Customer Service As school summer holidays come to an end and the government…
Time to move forward and build for the future
By Jo Causon, CEO, The Institute of Customer Service It certainly feels that we are at an interesting juncture right…
Webinar: Head to Head with Dr Peter Carter OBE
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Our ‘Service with Respect’ campaign on BBC 4’s You and Yours
Listen to Jo discuss why we are calling on the Government for a change to the law to protect customer…
Webinar: Head to Head with David MacLeod OBE (Engage for Success)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
