Webinar: Head to Head with Catherine Rutter (Lloyds Banking Group)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Stay true to your purpose and standards of service excellence
By Jo Causon, CEO, The Institute of Customer Service There is no doubt that we have now entered a third…
Recognising their service to our nation
By Jo Causon, CEO, The Institute of Customer Service It is now ten weeks since we launched our Service with…
South Western Railway: a collection of inspirational stories
In the last few months, we have been inviting our members and wider network to share examples of great and…
Webinar: Head to Head with Alison Jones (PSA Group)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
NCSW Webinar: Service with Respect
For Wednesday’s Recognition theme in National Customer Service Week, our CEO Jo Causon held a practical session with Fran Rea,…
Service workers are the backbone of our economy – let’s give them the respect they deserve
By Jo Causon, CEO, The Institute of Customer Service I wrote a few months ago about a new campaign launched…
NCSW Webinar: Turning Insight Into Action
In July, we published the latest UK Customer Satisfaction Index, alongside the key findings we also made 8 recommendations for…
Webinar: Head to Head with Richard Pash (Zurich)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
The customer service agenda must be embedded in procurement processes
By Jo Causon, CEO, The Institute of Customer Service Nearly every business works with a range of suppliers on whom…
In this new period of uncertainty, effective procurement is more essential than ever
By Jo Causon, CEO, The Institute of Customer Service The government’s announcement earlier this week of a raft of new…
Delivering excellent customer service through procurement
On the 24th September, we launched our latest Breakthrough Research*: The Procurement Partnership – Developing relationships to deliver excellent customer…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
