Unlock the power of your customer data
By Jo Causon, CEO, The Institute of Customer Service As we continue to navigate this pandemic’s the focus is turning…
Webinar: Head to Head with Matt Gore (Pension Insurance Corporation)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
As we embark on the road to recovery, we must make service a boardroom priority
By Jo Causon, CEO, The Institute of Customer Service A worrying report published last week by the Competition and Markets…
Webinar: Head to Head with Kathryn O’Brien (TransPennine Express)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Black Friday offers a lifeline to struggling businesses, but we should handle with care
By Jo Causon, CEO, The Institute of Customer Service Black Friday has fast become one of the busiest, and most…
Covid-19 learnings could help businesses make the adjustment to Brexit
By Jo Causon, CEO, The Institute of Customer Service Understandably, the nation’s attention has been fully focused on the Covid-19…
Will technology be at the heart of service in a post-Covid world?
By Jo Causon, CEO, The Institute of Customer Service As we swiftly approach the end of a year that many…
Service with Respect: Inspirational Stories
It has now been four months since we launched our Service with Respect campaign in response to the worrying increase…
Keep the customer experience alive through lockdown to maintain loyalty
By Jo Causon, CEO, The Institute of Customer Service The ongoing impacts of the Covid-19 pandemic continue to create challenges…
Webinar: Head to Head with Miguel Cabaça (Arval UK)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Webinar: Head to Head with Neil Mullarkey (The Comedy Store Players)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Embrace the lessons of the first lockdown to navigate the second
By Jo Causon, CEO, The Institute of Customer Service In a move that felt almost inevitable, we now find ourselves…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
