As the Green Agenda becomes mainstream, organisations must take notice
By Jo Causon, CEO, The Institute of Customer Service As we enter the new year, environmental and sustainability concerns have…
With the green agenda taking root, there is an opportunity for organisations to show leadership
By Jo Causon, CEO, The Institute of Customer Service Despite the obvious challenges that we still all face, there are…
Webinar: Head to Head with Amanda Jones (Post Office)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Jo Causon on BBC Radio Surrey & Sussex
Listen to Jo discuss the findings from our research revealing that 1.3m over 65s in the UK have experienced bad…
Let’s now focus on building our service nation
By Jo Causon, CEO, The Institute of Customer Service To begin my first column of 2021, I’d like to wish…
Grateful to be seeing out a tough year for our service nation
By Jo Causon, CEO, The Institute of Customer Service While I am penning my last column of 2020, I appreciate…
What have we learned? Ten tips for 2021
By Jo Causon, CEO, The Institute of Customer Service It has been an extraordinary and challenging year for everyone, and…
Webinar: Head to Head with Matt Prosser (Dorset Council)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Unlock the power of your customer data
By Jo Causon, CEO, The Institute of Customer Service As we continue to navigate this pandemic’s the focus is turning…
Webinar: Head to Head with Matt Gore (Pension Insurance Corporation)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
As we embark on the road to recovery, we must make service a boardroom priority
By Jo Causon, CEO, The Institute of Customer Service A worrying report published last week by the Competition and Markets…
Webinar: Head to Head with Kathryn O’Brien (TransPennine Express)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
