Making the ‘future of work’ work for all
By Jo Causon, CEO, The Institute of Customer Service As the vaccine rollout continues and hospitality and retail venues open…
Webinar: Head to Head with Ian Cain (SES Water)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Webinar: Head to Head with Joanna Farrell (General Medical Council)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
True commitment to the green agenda cannot be faked
By Jo Causon, CEO, The Institute of Customer Service As people across the world gathered last week for events and…
How to keep your customer engaged and satisfied?
Watch Simon Johnson, General Manager UK&I, Freshworks and our CEO, Jo Causon, discuss the leading and lagging indicators of successful…
Webinar: Head to Head with Bruce Carnegie-Brown (Lloyd’s)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Building and maintaining customer trust has become more important than ever
By Jo Causon, CEO, The Institute of Customer Service We all know that trust between organisations and their customers is…
Building and maintaining customer trust will be central to long-term recovery
By Jo Causon, CEO, The Institute of Customer Service Earlier this week, we launched our latest piece of breakthrough research…
Webinar: Head to Head with Jonathan Davidson (FCA)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
As lockdown eases, organisations should remain focused on their purpose
By Jo Causon, CEO, The Institute of Customer Service This week marks an important milestone in our roadmap out of…
How do we improve customer satisfaction in the water sector?
“Customer satisfaction across all sectors of the UK economy has been declining for the past three years. Whist the utilities…
As restrictions ease, it’s time for organisations to spring clean
By Jo Causon, CEO, The Institute of Customer Service As the nation enjoyed this week’s warm weather, it feels that…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
