Upskilling your workforce will aid retention and speed economic recovery
By Jo Causon, CEO, The Institute of Customer Service As I have said time and again throughout the past year,…
Webinar: Head to Head with David Cowans (Places for People)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Our service workers are the bedrock of our economy – we must protect them
By Jo Causon, CEO, The Institute of Customer Service It has been nearly a year since we at the Institute…
Consumers want businesses to help them be more environmentally-friendly
“Businesses that fail to bring greener products and services to market could see sales decline over the next five years.” …
Covid-19 and the changing psychology of the customer experience
“With everything the past year or so has thrown at us, it is hard to overplay the impact it…
Webinar: Head to Head with Elliot Shaw (Highways England)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Message from our CEO: What’s in store for the coming months
Watch our CEO, Jo Causon, share our priorities for the next few months and how we are helping you navigate…
Rail shake-up offers lessons to put all organisations on the right track
By Jo Causon, CEO, The Institute of Customer Service The announcement of the government’s plan for a new state-owned body,…
As we continue our road out of lockdown, we must maintain our focus on service
By Jo Causon, CEO, The Institute of Customer Service As our road out of lockdown continues, it’s been heartening to…
Webinar: Head to Head with Ant Middle (Ageas)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Webinar: Head to Head with Aimie Chapple (Capita Experience)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest…
Balancing innovation with function
By Jo Causon, CEO, The Institute of Customer Service It feels like the past week has seen a step change…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
