Webinar: Head to Head with Sarah Beale (The Association of Accounting Technicians)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent…
A watershed in customer attitudes with far-reaching implications for business
So much has changed in the last couple of years through the pandemic, Brexit, the war in Ukraine and now…
Webinar: Head to Head with Vicki Heslop (Covéa Insurance)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. One of…
Polarisation: how are we going to manage the fact that we can’t have everything for nothing?
With prices rising at their fastest rate for 40 years, it’s clear that it’s a tough time for businesses and…
Webinar: Head to Head with Mike Gauterin (BT)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent…
Webinar: Head to Head with Anna Cook (Sky)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent…
The urgent need for moral leadership
In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how…
Webinar: Head to Head with Paul Jenkins (Cabot)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent…
Service with Respect – changing the law is just the beginning
Yesterday, the Police, Crime, Sentencing and Courts Bill gained Royal Assent and will pass into law. It included the amendment…
Jo Causon on Service with Respect – New Legislation
Watch Ian King (Sky News) interview Jo Causon, the Institute’s CEO, to discuss the amendment to the Sentencing Bill and…
Service with Respect campaign achieves legal protections for customer service staff
One of the issues we are passionate about at The Institute is that all customer service professionals should be treated…
Webinar: Head to Head with Dr Peter Carter
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
