Cost of living: firms warned consumers want more than low prices
Businesses need to be flexible and transparent with their customers who face rapid price rises – in order to get…
Helping the UK economy swerve a Catch-22 situation on service
Tuesday sawĀ new legislation providing greater protection to frontline service professionalsĀ from customer abuse come into effect. This comes after two years…
Webinar: Head to Head with Gareth Turpin (Virgin Media O2)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās recent…
Shop workers blame cost of living stress for rising abuse
After almost two years of campaigning through our Service with Respect initiative, new legislation comes into effect making the penalties…
Cost of living: call for swift action on financial disputes
After almost two years of campaigning through our Service with Respect initiative, new legislation comes into effect making the penalties…
The rise of vulnerability and exclusion: supporting customers through challenging times
Talking to members, I know I am not alone in feeling concerned for the future of our nation. We are…
Organisations need to reset to avoid customer service downward spin
It has been a really testing couple of years for individuals, families and businesses ā and the service industry has…
The summer of discontent
With passengers being advised not to travel on trains unless necessary next week and UK airlines told to cancel flights…
Webinar: Head to Head with Basil Scarsella (UK Power Networks)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās recent…
Continually upskilling our workforce is essential for our future as a service nation
Recent headlines bring into sharp focus that we are living through one of the mostĀ volatile periods in history. In addition…
From street parties to farm shops – why localism should form part of your service strategy
This weekās Jubilee celebrations come at a strange time for the country – in the wake of supply chain issues,…
Changing customer behaviours in an uncertain world
Our latest deep-dive research report on Customer Behaviour launched last weekĀ made for fascinating reading. The research shows a complex…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
