Webinar: Head to Head with Jeremy Hyams (Claims Consortium Group).
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent…
The importance of a strong emotional connection with customers
At last we might be beginning to see some light at the end of the tunnel. This week has seen…
Webinar: Head to Head with Mario Mazzocchi (Wesleyan)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent…
Moral leadership from the top for our Service Nation
I think it would be fair to say that the subject of leadership is under greater scrutiny than ever and,…
Poor customer service costs UK firms billions – so why can’t they get it right?
Our latest January 2023 UKCSI revealed that employees are spending an average of 4.8 working days a month dealing with…
Webinar: Head to Head with Nick Atkin (Yorkshire Housing)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent…
Falling customer satisfaction creates a productivity drag at the worst possible time
As 2023 gets underway, the UK economy is hovering on the verge of a recession. With the cost of living…
Our latest UKCSI results are a timely reminder of the importance of service
Our latest UK Customer Satisfaction Index, released this week, paints a concerning picture as to the future of our Service Nation…
Invest now in the skills we need for the future
The latest figures from the Office of National Statistics (who will be speaking at our Annual Conference in March) revealed a welcome…
Webinar: Insight, Action and Impact: using insight to improve the customer experience
Watch our panel discussion webinar chaired by our CEO, Jo Causon, during which our panellists shared best practice and provided…
Public policy to shape our Service Nation in 2023 and beyond
This week saw the return of Parliament for the first time in 2023 and there is no doubt there is…
Webinar: Head to Head with Paul Philpott (Kia)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
