Building business confidence through service
November 29, 2024Warnings this week that some organisations intend to cut plans for growth, especially around headcount and hiring, are both concerning and...
Head to Head with Vanessa Pillay, Director of Customer Service (BT Group)
November 28, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
The Institute of Customer Service Parliamentary Reception – November 2024
November 26, 2024As the first real chill of winter creeps across the UK, and the dust settles on the recent budget of...
The critical end-of-year period – maximising the Golden Quarter
November 22, 2024The so-called Golden Quarter and its flagship moments – Black Friday and Christmas – present a significant opportunity for businesses....
Putting ourselves in unfamiliar situations brings new learnings and refreshes our perspectives
November 21, 2024I am often invited to speak at conferences and events around the UK – but last week, I spoke at...
Head to Head with Elaine Kerr, CEO (DPD UK)
November 20, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
A Season for sensitivity?
November 19, 2024If you can believe it, it’s already less than six weeks to the festive period. But please don’t panic –...
Building a future of AI in service requires long-term thinking
November 8, 2024Talk of the UK economy came to an initial halt this week as the world watched for confirmation of the...
Head to Head with Anne Clarke (Waitrose & Partners)
November 6, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Reflecting on the Budget and road ahead for the Service Nation
November 1, 2024There has already been much commentary on this week’s Budget, which was a defining milestone for the new government in...
Head to Head with Louise Locke (Information Commissioner’s Office)
October 30, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Politics.co.uk Opinion Piece: How can government and regulators prioritise growth? Focus on customer service
October 29, 2024CEO Jo Causon penned an opinion piece for politics.co.uk, discussing what government and regulators can do to promote and prioritise...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.