Corporate governance: time to refocus on balancing the needs of all stakeholders?
Do we need to review corporate governance in the UK to ensure that companies focus on balancing the needs of…
Webinar: Head to Head with Pat McDonagh
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation…
More than a summer job: Service as a Profession
Over the last two weeks, students across the country have been receiving their exam results, with some even brave enough…
Webinar: Head to Head with Andy Morris (Cirencester Friendly Society)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation…
When it comes to Consumer Duty, value is the key
We are just three weeks into the start of Consumer Duty, the Financial Conduct Authority’s (FCA) new powers to set…
Webinar: Head to Head with Liz Fairburn (Department for Work and Pensions)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation…
How customer service can save the high street
For many, the banking crisis of 2007-8 hit home the hardest when high street stores began to disappear. A perfect…
Webinar: Head to Head with Phil McGilvray (TDX Group)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation…
Service and crisis management in a changing climate
We are increasingly seeing the impact of climate change in the here and now. Putting aside the underwhelming British weather,…
Organisations need to get back on top of the customer service agenda
Signs of a drop in customer satisfaction levels have been gathering over the last few months, as I have warned…
Webinar: Head to Head with Chris Wright (Nottingham Trams)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation…
A year after the law change – Customer-facing workers still face abuse
It’s been just over a year since we successfully achieved a change in the law with our Service with Respect campaign to…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
