“Any organisation wanting to enhance the service they offer to their customer and improve customer satisfaction should definitely consider enrolling their staff on this course.”
“Very compact but insightful course giving you tools to understand your own and other persons’ behaviour better and to adjust your communication and thinking to better suit the customer needs.”
– Manx Telecom –
“I really enjoyed this course. It was interesting to learn the deeper aspects of customer service and how they can be adapted to different customer types.”
– GXO Logistics –
“I thought I knew a lot about customer service, having an extensive background. Participating in the course has helped me to refresh my skills and I have learnt new skills that i can take back to my organisation.”