“A fascinating and genuinely interesting course. I have walked away much happier and confident in my customer service skills, as well as being able to reinforce my positive habits, and address the approaches that do not serve a purpose, or could hinder the quality of my service.”
“For someone who has not done this before, I found the course very useful and I feel I have come away with more knowledge, confidence and skills to allow me to succesfully coach my staff. The course itself was ran well with a friendly instructor.”
– Pulsant –
“The course was a real eye opener for me. I had realised that I was probably doing more mentoring rather than coaching. This workshop really outlined the differences which will be great for personal growth as a coach.
– Diligenta –
“I loved this course from the Institute of Customer Service. Being able to step back and reflect, take on new content, hints and tips and knowledge. Having space to think about who I am right now in terms of coaching for service excellence has been a truly amazing experience.