By Jo Causon, CEO, The Institute of Customer Service As I have said time and again throughout the past year, I truly believe that the millions of hard-working employees within our organisations will be the bedrock of our nation’s economic…
New research conducted by The Institute of Customer Service reveals that ineffective recruitment costs the UK £17.6bn annually.
Employers are struggling to fill vacancies because they can't find people with sufficient 'customer handling skills'. But there is a solution
In a world where the war on talent is growing employers cannot find the right people with the right qualifications, skills and competences. What can be done?
The Autumn Statement underlined the importance of tackling youth unemployment in order to enhance UK competitiveness