The economic mood across the UK should be a more positive one, with last week’s data showing several improvements in many key areas of the economy. As I discussed on Wake Up to Money earlier this week amongst other things, the early…
Our Head to Head interviews are a great opportunity to engage with senior business leaders and gain first-hand knowledge from their experiences, challenges, and successes in navigating today's complex business landscape. Our recent guest was Chris Norbury, CEO of E.ON.…
Leadership is clearly an essential part of any organisation’s success – and there is no shortage of literature on the subject. While we might not need another book on the subject, we do need to face into the fact we…
Those who follow our weekly updates and recent media appearances know that I have been vocal about the current cycle of short-termism seen across business, the public sector and Government that is holding back growth in the UK. While the…
It was a real pleasure to see so many of you at our Annual Conference this past week. Each year, I’m humbled by the collective commitment to service excellence. This year was no different, as the many stories and successes shared throughout…
As National Customer Service Week (NCSW) draws to a close, we can safely say the response has been emphatic. Businesses celebrated their teams, teams celebrated their service heroes, and one message rang loud and clear throughout it all: the value…
Do we need to review corporate governance in the UK to ensure that companies focus on balancing the needs of all their stakeholders, not just investors? The UK’s corporate governance regime has been in place (with minor updates) for a…
At the moment, businesses seem to be in the news for all the wrong reasons. Retail banks are just the latest to face backlash from regulators and customers, with supermarkets and utility companies having faced similar criticism in recent weeks…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Baroness Bennett, Green Party Peer. Listen to Jo and Natalie discuss leadership, sustainability, and…
Returning to work this week after a much-needed holiday, I was pleased to see reports from Deloitte and EY that business leaders across the UK are feeling more confident about our nation’s economic future than at any time since pre-pandemic. I’m sure…