Supply chain Archives ⋆ Page 2 of 2 ⋆ Institute of Customer Service

In this new period of uncertainty, effective procurement is more essential than ever

September 29, 2020
Jo Causon

By Jo Causon, CEO, The Institute of Customer Service The government’s announcement earlier this week of a raft of new coronavirus restrictions marks entry in a new period of challenge and uncertainty for businesses across the county. It also serves…

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Research

Delivering excellent customer service through procurement

September 28, 2020
The Institute of Customer Service

On the 24th September, we launched our latest Breakthrough Research*: The Procurement Partnership – Developing relationships to deliver excellent customer service though procurement. The key purpose of the research is to identify best practice in procurement of services and capabilities…

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