strikes Archives ⋆ Institute of Customer Service

Flight tickets online booking concept. Vector illustration. - Vector

How the travel industry can turn chaos into opportunity

September 1, 2023
Jo Causon

This past week we saw an all-too familiar story in the UK headlines – a weekend of disruption, confusion, and ‘chaos’ for holidaymakers and travellers alike due to an air traffic control issue across the country. Following a spring and…

A vector illustration of groups of people who inject money into an idea on a swing and outweighs it, the concept of overweight, value, purchase

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Striking the right balance at moments of high tension

October 12, 2022
Jo Causon

Following last week’s Conservative Party Conference, the intense scrutiny on Liz Truss and her Government shows no sign of abating as both politicians and members of the public voice their concerns. Like the rest of the country, they face hefty…

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