Customer Service News Shell to offset customer emissions at no cost October 21, 2019 The Institute of Customer Service 0 Comments Oil and gas giant will help customers reduce their CO2 footprint Read more
Customer Service News Marks & Spencer joins ranks of retailers committed to reducing single-use plastics September 3, 2019 The Institute of Customer Service 0 Comments The high-street retailer has responded to customer concern surrounding single-use plastics by banning glitter from its 2019 Christmas cards, wrapping paper, calendar and crackers Read more
Customer Service News Vegan fashion on the rise to meet consumer demand September 2, 2019 The Institute of Customer Service 0 Comments Retailers are responding to customer demand for cruelty-free fashion, with major high-street brands launching 'free-from' clothing and accessory lines Read more
Customer Service News Philip Morris ignites anger with life insurance discount May 17, 2019 The Institute of Customer Service 0 Comments The cigarette giant may be putting profits above the health of its customers according to health experts Read more
Customer Service News Bank fraud victims in line for fairer treatment May 8, 2019 The Institute of Customer Service 0 Comments A new code of conduct will help customers who have been scammed Read more
Customer Service News Passengers could be weighed before flights April 25, 2019 The Institute of Customer Service 0 Comments The installation of pressure pads would allow airlines to better account for fuel usage Read more
Customer Service News UK watchdogs need to do more to protect consumers March 29, 2019 The Institute of Customer Service 0 Comments National Audit Office says that regulators need to prove that they are protecting customers properly Read more
Customer Service News Shell Energy offers 710,000 UK homes 100% renewable electricity March 28, 2019 The Institute of Customer Service 0 Comments Oil giant takes on 'big six' suppliers Read more
Customer Service News Supermarkets misleading customers over healthy food February 27, 2019 The Institute of Customer Service 0 Comments A BBC investigation has found that supermarkets aren't playing fair when it comes to the marketing of certain products Read more
Customer Service News Which? urges overhaul of consumer rights systems February 8, 2019 The Institute of Customer Service 0 Comments The consumer group is advocating widespread change in order to protect the rights of UK customers Read more