Shell to offset customer emissions at no cost
Oil and gas giant will help customers reduce their CO2 footprint
Marks & Spencer joins ranks of retailers committed to reducing single-use plastics
The high-street retailer has responded to customer concern surrounding single-use plastics by banning glitter from its 2019 Christmas cards, wrapping paper, calendar and crackers
Vegan fashion on the rise to meet consumer demand
Retailers are responding to customer demand for cruelty-free fashion, with major high-street brands launching 'free-from' clothing and accessory lines
Philip Morris ignites anger with life insurance discount
The cigarette giant may be putting profits above the health of its customers according to health experts
Bank fraud victims in line for fairer treatment
A new code of conduct will help customers who have been scammed
Passengers could be weighed before flights
The installation of pressure pads would allow airlines to better account for fuel usage
UK watchdogs need to do more to protect consumers
National Audit Office says that regulators need to prove that they are protecting customers properly
Shell Energy offers 710,000 UK homes 100% renewable electricity
Oil giant takes on 'big six' suppliers
Supermarkets misleading customers over healthy food
A BBC investigation has found that supermarkets aren't playing fair when it comes to the marketing of certain products
Which? urges overhaul of consumer rights systems
The consumer group is advocating widespread change in order to protect the rights of UK customers