Eurostar customers warned not to travel
Delays caused by French customs officers holding industrial action
Consumers stockpile food in preparation for no-deal
Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
NatWest trials fingerprint debit cards
The new contactless card enables a spend of over Ā£30
Amazon retains top spot for customer satisfaction as turmoil on the UK high street continues
Amazon has retained the top spot in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service. With a customer satisfaction score of 86.7 points (out of 100) this is the sixth consecutive time consumers have rated Amazon number one.
Banking customer satisfaction reaches record high
The latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service reveals customer satisfaction with banks and building societies is at its highest point since the UKCSI began in 2008.
Organisations need to hold their nerve and stick to a service agenda
We are living in truly challenging times for business leaders. But the worry is that when spending tightens and the economy is more difficult, many businesses focus either on lowering prices to keep customers spending, or on cutting costs. Or both.
Customer satisfaction rise underpins Tesco financial recovery
Tesco is today revealed as the most improved UK supermarket, with the company's upsurge in financial fortunes driven by a rise in customer satisfaction.
7 factors influencing the future of customer service measurement
The Institute's research reveals a number of areas that organisations should measure to gauge customer satisfaction levels
5 priorities for customer service leaders
Management expert Ken Blanchard reveals five service areas that have the power to shape great leaders