Services sector remains below average for customer satisfaction
Latest UKCSI indicates more customers than ever have experienced problems with organisations in the sector
Broadband, phone and pay TV firms must tell customers about cheaper deals
A new watchdog ruling aims to tackle 'loyalty penalty'
Consumers wary of depositing large sums with challenger banks
A survey indicates that 47% of digital-only customers keep less than Ā£1,000 in their accounts
Customer satisfaction with the telecommunications and media sector still low
Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
Metro Bank says customers ‘money safe’ after WhatsApp rumour
Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money
Bank fraud victims in line for fairer treatment
A new code of conduct will help customers who have been scammed
Best and worst UK mobile phone providers named
Customer survey shows satisfaction levels are low with Big Four providers
Customer satisfaction with the utilities sector remains low
The sector is ranked twelfth out of 13 in the latest UKCSI
EasyJet reports weak advance sales
Airline says Brexit uncertainty is affecting customer demand for tickets
Automatic compensation for broadband customers
Five broadband and landline providers will now compensate customers automatically when services fall short