Service with Respect Archives ⋆ Page 4 of 4 ⋆ Institute of Customer Service

Jo Causon on Service with Respect – New Legislation

April 29, 2022
The Institute of Customer Service

Watch Ian King (Sky News) interview Jo Causon, the Institute's CEO, to discuss the amendment to the Sentencing Bill and new legislation protecting frontline staff from abuse as a result of our Service with Respect Campaign. https://icsmail.wistia.com/medias/rfgbi8rg41

Illustration of justice scales and individuals sitting on books against grey background

CEO Blog

Service with Respect campaign achieves legal protections for customer service staff

April 29, 2022
Jo Causon

One of the issues we are passionate about at The Institute is that all customer service professionals should be treated with respect and decency by customers – and should not be exposed to threatening, abusive or even violent behaviour. This…

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