Service during challenging times Archives ⋆ Page 8 of 12 ⋆ Institute of Customer Service

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Delivering Service during Challenging Times Inspirational Stories

Inspirational stories: delivering service against the odds

July 12, 2020
The Institute of Customer Service

In the last few months, we have been inviting our members and wider network to share examples of great and inspiring customer service against the odds. Below are some inspiring stories submitted to us showcasing these examples of really going…

CEO Statement Featured Homepage

Recognise excellent service to keep staff motivated for the task ahead

June 30, 2020
Jo Causon

As lockdown measures begin to ease, leaders are facing the fresh challenge of when and how to bring their workforce back into the business.

CEO Blog

Tough short-term decisions must not be at the expense of long-term performance and productivity

June 25, 2020
Jo Causon

As lockdown measures begin to ease, leaders are facing the fresh challenge of when and how to bring their workforce back into the business.

Delivering Service during Challenging Times Top Tips

Tops tips: Developing a culture of agility and innovation

June 24, 2020
The Institute of Customer Service

The Covid-19 crisis has tested organisations’ agility, flexibility and innovation as never before: some organisations have planned and adapted better than others. In the evolving “new normal” business environment these attributes will be crucial in determining whether organisations succeed, or…

CEO Statement Featured Homepage

Unlocking service productivity to fuel economic recovery

June 21, 2020
Jo Causon

As lockdown measures begin to ease, leaders are facing the fresh challenge of when and how to bring their workforce back into the business.

CEO Statement Featured Homepage

Engaging your workforce to rebuild our economy

June 15, 2020
Jo Causon

As lockdown measures begin to ease, leaders are facing the fresh challenge of when and how to bring their workforce back into the business.

Head to Head Interview

Webinar: Head to Head with Giles Hawke (Cosmos)

June 11, 2020
The Institute of Customer Service

Watch Jo and Giles discuss the future of the travel sector and the on going implications of the Covid-19 crisis as we slowly emerge from lockdown

Delivering Service during Challenging Times Top Tips

Top tips on preparing for the next phase of the Covid-19 crisis – operational considerations

June 10, 2020
The Institute of Customer Service

In every organisation, there will be a spectrum of opinions on returning to the workplace. While many will be keen to see colleagues again and re-establish a more ‘normal’ way of working, others will be anxious, have specific needs to consider or simply be looking for clear information and signposting.

Delivering Service during Challenging Times Top Tips

Top tips on Improving Service Productivity

June 10, 2020
The Institute of Customer Service

In the context of the financial and operational challenges emerging from the Covid-19 crisis, improving productivity has a renewed urgency: it could make the difference between business survival or failure.

CEO Statement Featured Homepage

Innovation is the key to servicing customers in the new world

June 8, 2020
Jo Causon

As the saying goes, necessity is the mother of invention – and as businesses continue to face the enormous challenges brought about by the Coronavirus pandemic, this has never felt more relevant.

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