Service during challenging times

Delivering Service during Challenging TimesTop Tips

Remote working in a customer service context: top tips

  • The Institute of Customer Service

For some employees, remote working or working from home is established practice. But for many employees in service organisations, itā€™s an unfamiliar experience and means quickly adjusting to new ways of communicating and collaborating with customers, colleagues, partners and suppliers. Whether your role involves dealing directly with customers or suppliers; designing customer experience; leading and managing teams, weā€™ve set out some essential tips which will help.

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Top tips - Vulnerable Customers Featured Image
Delivering Service during Challenging TimesTop Tips

Top tips to serve your vulnerable customers better

  • The Institute of Customer Service

Vulnerable customers can go unnoticed by organisations - if youā€™re not looking for the signs, you might easily miss them. It is important to assume that, potentially, all customers are vulnerable ā€“ there is no such thing as the ā€˜idealā€™ customer. The CARE framework, for example, will help you to identify if a customer is vulnerable. Here are just some of the things you need to watch out for when youā€™re communicating with a customer:

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CEO StatementFeaturedHomepage

Maintaining and building customer loyalty during the COVID-19 crisis

  • Jo Causon

Brilliant organisations donā€™t do something to be seen to be doing it. They do it because it is relevant to their purpose and the right thing to do. As part of our Inspiring a Service Nation campaign ā€“ developed and launched before we knew of the impending crisis - we have been calling on businesses to stand up and be counted for the good of the country.

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