Congratulations to all those who received their A-level results yesterday, and to all those who supported our nation’s next generation through so much disruption of schooling and society in the last 2 years. In an environment where there is little…
As the cost of living crisis continues to escalate, putting increased pressure on customers and organisations alike, the role of customer service professionals has never been more pivotal - or more challenging. The headlines are rightly dominated by the strain…
Do you remember ‘normal’? It certainly feels like long a time ago… We’ve had a pandemic that tested families, communities and businesses to the limit, stretched on for two years and has now left most of us working in a…