Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Neil Hargreaves, Managing Director for Northern Europe at Knauf Insulation (KINE). Watch Jo and Neil discuss ways of…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Peter Markey, Chief Marketing Officer for the UK and Ireland at Boots UK. Listen to Jo and Pete…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Tanya Sephton (South East Water Ltd). Watch Jo and Tanya discuss challenges in the water industry, the innovation,…
Remote and hybrid are becoming the established ways of working. How can you best manage teams so they feel connected, engaged and deliver positive outcomes which drive customer satisfaction, loyalty, and trust? Find out at our member only Building Engaged…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Jacqueline Starr, CEO of the Rail Delivery Group. Watch Jo and Jacqueline discuss insights about challenges the transport…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest last week was Jo Dow, Chief Executive at Business Stream and a Chair of the BiTC Scotland Climate Action Group…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest last week was Dr Nilu Ahmed, Behavioural Psychologist, Lecturer in Social Sciences at Bristol University. Watch Nilu and Jo discuss…
By Jo Causon, CEO, The Institute of Customer Service As school summer holidays come to an end and the government encourages a mass return to the office, attention for many organisations is turning to if, and how, to bring employees…
As lockdown measures begin to ease, leaders are facing the fresh challenge of when and how to bring their workforce back into the business.
As lockdown measures begin to ease, leaders are facing the fresh challenge of when and how to bring their workforce back into the business.