Customer Service News Fire-risk fridges and freezers still being sold to public July 19, 2019 The Institute of Customer Service 0 Comments Consumers must be 'vigilant' and avoid these appliances, says Which? Read more
Customer Service News British Airways hit with record fine after data breach July 11, 2019 The Institute of Customer Service 0 Comments 2018 security failure led to exposure of customers' personal details Read more
Customer Service News Mobile customers can switch providers with one text July 4, 2019 The Institute of Customer Service 0 Comments New Ofcom rules will make it quicker and easier for customers to change network Read more
Customer Service News EE hit with fine after texting customers without consent June 28, 2019 The Institute of Customer Service 0 Comments ICO imposes penalty after ruling that company disregarded direct marketing rules Read more
Customer Service News Firms that overcharge loyal customers could face instant fines June 20, 2019 The Institute of Customer Service 0 Comments Providers that exploit loyal customers are in the firing line in the face of new government proposals Read more
Customer Service News Customers overcharged by £24 billion June 6, 2019 The Institute of Customer Service 0 Comments Citizens Advice calls for consumer compensation following overcharge findings Read more
Customer Service News HMRC cracks down on imitation fraud June 4, 2019 The Institute of Customer Service 0 Comments Tax authority introduces controls to better protect tax-payers against spoofing crime Read more
Customer Service News Broadband, phone and pay TV firms must tell customers about cheaper deals May 31, 2019 The Institute of Customer Service 0 Comments A new watchdog ruling aims to tackle 'loyalty penalty' Read more
Customer Service News Sainsburys and Asda merger blocked May 10, 2019 The Institute of Customer Service 0 Comments Deal blocked by UK's competition watchdog over fears it would raise prices for consumers Read more
Customer Service News Bank fraud victims in line for fairer treatment May 8, 2019 The Institute of Customer Service 0 Comments A new code of conduct will help customers who have been scammed Read more