The Institute's CEO Jo Causon joined BBC Radio 5's Wake up to Money once again as an independent expert, to discuss the need for UK organisations to capitalise on economic recovery and invest long-term in their customer service strategy…
Our CEO Jo Causon was quoted in an article by The Telegraph discussing how different generations are engaging with customer service, and satisfaction levels generally. Jo Causon: “There are some real challenges – one is that there aren’t enough people and…
Our CEO, Jo Causon, discusses the work of The Institute for a cover story feature interview in the Financial Times Weekend Magazine on the current state of customer service in the UK, and what we can do as business…
The Institute's UK Customer Service Index (UKCSI) was featured in an article in The Sunday Times where a journalist spent a day with first direct, one of the UKCSI's top performing businesses. Chris Pitt on first direct's current ranking:…
The Institute's CEO Jo Causon joined BBC Radio 5's Wake up to Money once again, to discuss the state of UK customer service following our January 2024 UK Customer Satisfaction Index results. Jo discusses the current state of service…