Customer Service News Rail passengers reject call for compulsory reserved seats May 2, 2019 The Institute of Customer Service 0 Comments Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys Read more
Customer Service News Shoppers secretly filmed at major UK stores April 26, 2019 The Institute of Customer Service 0 Comments Customers were allegedly filmed in order to get them to spend more Read more
Customer Service News Retail consumers remain cautious April 16, 2019 The Institute of Customer Service 0 Comments A 'no-splurge' mindset is prevailing among shoppers Read more
Research Customer satisfaction with the utilities sector remains low April 8, 2019 The Institute of Customer Service 0 Comments The sector is ranked twelfth out of 13 in the latest UKCSI Read more
Customer Service News Eurostar customers warned not to travel March 21, 2019 The Institute of Customer Service 0 Comments Delays caused by French customs officers holding industrial action Read more
Research Transport sector hits rock bottom for customer satisfaction February 26, 2019 The Institute of Customer Service 0 Comments The sector's UKCSI score of 71.8 is its lowest since July 2009 Read more
Customer Service News Proposed reforms to railways ticketing system February 22, 2019 The Institute of Customer Service 0 Comments Customers stand to benefit from overhaul of train ticketing system Read more
Customer Service News Cheap National Express tickets ease rail fare pain January 9, 2019 The Institute of Customer Service 0 Comments Over three million coach tickets are available to customers Read more
Consultation response Consumer Council for Water: Draft Forward Work Programme for England and Wales (2018-2021) January 10, 2018 The Institute of Customer Service 0 Comments Institute of Customer Service response to the Consumer Council for Water's draft forward work programme. Read more
Consultation response BEIS consultation on the Green Paper on Corporate Governance Reform February 15, 2017 The Institute of Customer Service 0 Comments Institute of Customer Service response to the Department for Business, Energy & Industrial Strategy's Green Paper on Corporate Governance Reform Read more