Customer Service News British trains slower than global rivals July 12, 2019 The Institute of Customer Service 0 Comments UK trains are well behind a number of European countries in terms of average speeds Read more
Research Satisfaction with public services (national) sector remains stable July 9, 2019 The Institute of Customer Service 0 Comments Its score of 76.1 out of 100 in the January 2019 index was the same as in January 2018 Read more
Customer Service News State pension projection blunder affects 360,000 people June 18, 2019 The Institute of Customer Service 0 Comments Error could mean people have planned retirement funds with inaccurate information Read more
Customer Service News Customers steering clear of high street due to Brexit uncertainty June 12, 2019 The Institute of Customer Service 0 Comments Footfall at UK stores falls to its lowest point since January 2013 Read more
Customer Service News Customers overcharged by £24 billion June 6, 2019 The Institute of Customer Service 0 Comments Citizens Advice calls for consumer compensation following overcharge findings Read more
Customer Service News HMRC cracks down on imitation fraud June 4, 2019 The Institute of Customer Service 0 Comments Tax authority introduces controls to better protect tax-payers against spoofing crime Read more
Customer Service News Broadband, phone and pay TV firms must tell customers about cheaper deals May 31, 2019 The Institute of Customer Service 0 Comments A new watchdog ruling aims to tackle 'loyalty penalty' Read more
Customer Service News New railway timetable launched following torrid year May 24, 2019 The Institute of Customer Service 0 Comments Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways Read more
Customer Service News Philip Morris ignites anger with life insurance discount May 17, 2019 The Institute of Customer Service 0 Comments The cigarette giant may be putting profits above the health of its customers according to health experts Read more
Customer Service News Bank fraud victims in line for fairer treatment May 8, 2019 The Institute of Customer Service 0 Comments A new code of conduct will help customers who have been scammed Read more