British trains slower than global rivals
UK trains are well behind a number of European countries in terms of average speeds
Satisfaction with public services (national) sector remains stable
Its score of 76.1 out of 100 in the January 2019 index was the same as in January 2018
State pension projection blunder affects 360,000 people
Error could mean people have planned retirement funds with inaccurate information
Customers steering clear of high street due to Brexit uncertainty
Footfall at UK stores falls to its lowest point since January 2013
Customers overcharged by Ā£24 billion
Citizens Advice calls for consumer compensation following overcharge findings
HMRC cracks down on imitation fraud
Tax authority introduces controls to better protect tax-payers against spoofing crime
Broadband, phone and pay TV firms must tell customers about cheaper deals
A new watchdog ruling aims to tackle 'loyalty penalty'
New railway timetable launched following torrid year
Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways
Philip Morris ignites anger with life insurance discount
The cigarette giant may be putting profits above the health of its customers according to health experts
Bank fraud victims in line for fairer treatment
A new code of conduct will help customers who have been scammed