Our membership comprises a good mix of private and public sector organisations, with about a 75%/25% split. This is important because of the opportunity to apply learning across sectors, which is what consumers do; they donāt compare their customer experience…
The 27-day strike will cause chaos for passengers throughout December
The move by the industry watchdog comes after a series of recent failures by suppliers
Both household names and independents are struggling in the current climate
Retail parks saw a 1% increase in shoppers in August, but high street footfall fell by 1.9%
Energy supplier Eversmart Energy confirmed it has ceased to trade, leaving its 29,000 customers without a supplier
The restaurant sector continues to decline, but consumers are looking away from traditional favourites
Nearly one million people disrupted by a major power outage across England and Wales
Thousands of customers were affected despite planned strikes being averted
Customers are losing out on Ā£100 million according to Transport Focus