public-facing workers Archives ⋆ Institute of Customer Service

Furious boss with megaphone shouting at frustrated employee. Exhausted office worker feeling headache, anxiety and burnout. Vector illustration for stress or conflict at work, stressful job concept

Protecting our service professionals – a cross-sector view

April 12, 2024
Jo Causon

The announcement made by the Prime Minister on Wednesday, introducing new protective measures for Britain’s shopworkers, represents a significant and very welcome step in the right direction. Classifying assaults on shopworkers as a distinct criminal offence is a sign of…

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CEO Statement Featured Homepage

Tackling the growing sense of lawlessness and the risk to frontline workers

October 2, 2023
Jo Causon

We are, as we all know, living in challenging times with what feels like a significant rise in anti-social behaviour being reported across the UK, which is manifesting itself in different ways and impacting on business, individuals and wider society.…

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